Portland Walking Tours

About Portland Walking Tours: We Believe In

Here at Portland Walking Tours and at our parent company, Hometown Advantage, we believe in having a clear mission and in possessing values and ethics that we live up to every day. In summary, we believe in customer care, responsibility, quality, value, cultural diversity, credibility, and for care of the environment and our community. We know that the Pacific Northwest is one of the greatest places on earth and we strive to share that in everything we do.

Our Mission & Vision

The Mission of Portland Walking Tours is to assist individuals, teams, and groups with learning about and orienting in Portland and its environs. The Mission of Hometown Advantage is to produce logistical, tour, transportation, teambuilding and event miracles for corporate, incentive, association, non-profit, and public groups from 2 to 5,000.

Our Vision is to be the first choice of travelers and citizens through being local experts and sharing our love of the area.

Values

Impress our Guests by providing service that meets and strives to exceed their expectations…

All Guests are important and our goal is to provide them with consistent, excellent service that makes them want to return to our company time and time again. Greeting our Guests with warmth and friendliness sends a message to them that we want their business. Treating them with kindness, enthusiasm, and generosity tells them we care. Going the extra mile to exceed their expectations will impress them and make them want to return to our company. Each and every one of us is responsible for providing excellent service.

Act with integrity…

Taking personal responsibility for our actions is the cornerstone to how we perform in our jobs and our daily lives. In acting with integrity, we must make a personal pledge to treat everyone with honesty and respect, honor our commitments and keep our word, trust others and be trustworthy, and strive for fairness in all of our decisions and actions.

Promote pride, enthusiasm and team spirit within our organization. We take pride in our business and everything we do…

Working as a team, we build trust, communicate openly, support one another, and recognize each other’s accomplishments. The enthusiasm we share with our team fuels our spirit and pride. We strive for a common goal-the vision and mission of the company.

Contribute to and support individuals’ personal and professional growth…

We are a learning focused company. We promote a learning environment for our Guests, ourselves and our fellow team members where learning something new every day is encouraged. Reading books, surfing the internet, visiting a library, attending each others events, and visiting museums, spending time watching others conduct tours are all examples of how we can learn new things. In order to impact the learning environment we must take personal responsibility for our individual growth.

Strive to continuously improve the way we operate our business…

We constantly look at improving the things we do to enhance teamwork, Guest service, quality and profitability while reducing costs and eliminating waste. We encourage all team members to look for better, faster and smarter ways to run our business.

Support and positively impact our communities…

We support the communities in which we live and work. We – as individuals and as a company – strive to actively participate in community programs and charitable events. Our environment is important to us.